andrew12

Hehe he was offered a free bracket, it's only A Bracket no big deal. Don't think he understood, any way we are sending him one.:peace::peace: UOTE=Beetle;13129]Hi Snickers, meine erste Motorhalterung ist auch nach wenigen Wochen gebrochen gewesen. Die zweite hält nun schon ein ganzes Jahr. Hab das Gefühl, die erste war einfach dünner im Material und das Ersatzteil ist viel besser und haltbarer. Was Andrew meint mit "ist ein Verschleißteil" ist sicherlich die Tatsache das die Unterseite bei Gebrauch einfach mehr und mehr Kratzer bekommt und tatsächlich dort verschleißt. Meine Ersatz-Halterung ist unten schon so gut wie durchgescheuert, weshalb ich mir eine weitere bestellt habe, nur zur Sicherheit. Gebrochen ist sie dadurch nicht, das war meine erste, die ab Werk montierte Halterung. Hi Andrew, What Snickers means is, that a crack in the upper part of the bracket after only 2 months is not due to wear, but a material/production problem which really should be covered by warranty. And sorry, but i share this point of view. If it breaks after a year, with lots of wear visible, then i'd say "hey its just worn out, buy a replacement". Aloha, Beetle

Hi There, We have repair agent for any electrical issues in Germany in the unlikly event of you needing this service let ES know and you will be sent the details. With regards to the motor Mount the bracket has Already been improved they come in a black colour now.Motor brackets will wear down with use but should not need to be replaced for 1-2 years, depending on how you ride. :peace::peace:

I’m not sure what is happening here but let’s have not untruths and Exaggerate said on both sides. ES boards are very reliable but need servicing and Maintenance regularly to keep them in good condition- like all E boards. ES are constantly developing the boards especially over the last 6 months from packaging to components. Everybody has an opinion  but please base it on fact and real personal experience, all models are different 500 watt, 600 watt, 800 watt and use completely different componants. Having said this if anybody does have any problems We have a repair Agent set up in Germany now. contact us any time and you will be sent a RA number and the repair address and yes the turn around is very fast Good day and regards Andrew :peace::peace:

The virus is clear :peace: just waiting for google to remove the warnings.

Hi Kai, Thanks have forwarded to our website developer, before they resubmit to google.

Hi Guys, The website has been cleared, we are just waiting for google to test it again, then they will remove the warning. JUST TO BE CLEAR All customers information is protected by Sage Pay Worldwide secure platform.

Hi yes they would the colours vary though. They are the Abec compound. We also will have softer rubber wheels available but they will not last as long.

Hi Rising, There are so many variables with electric motors but generally the higher the input of volts the more torque. If the board was only another 100 watts there would not be a big difference but the battery is now a 36 volt lifepo4, on the previous Air 400 it was a 24 volt. The motor on the previous Air board was also 24 volts, which is now 36 volts + another 100 watts. It is the extra torque and acceleration you get with the higher voltage motor that is the big difference and when all that extra power goes through the smaller 95 mm wheels the acceleration is savage.:peace:

Hi Webspin, sorry to hear this this is Andrew from Elektroskate boards ! Please send the old c box back and we will get it swapped out for you. :peace:

Hi Matti, Yes we are very excited over this new Belt Drive Brushless 800 watt motor board, it is the result of continued improvements. The 800 watt motor has been specially built for this board and has massive amounts of torque for high speed acceleration and uphill power. We think the board will actually do around 28-30 mph but the acceleration and mid range pulling power that will shock you. The board is also much more practical due to it been the lightest Off-road board on the market, giving the rider more opportunities to do stunts and tricks. :peace::peace: cheers

Sure send us the board back we have to send it back to the courier inspection department to make a claim for the damage cause by them anyway :mad:. We know the excitement caused by our boards and the disappointment when things go wrong so we will get you a replacement out as promised ASAP with the mark 3 upgrades on there as compensation for any inconvience caused. :peace::peace:

The lithium battery can take up to 12 hours to charge on its first cycle. The charging cycle you are describing is completely normal as we have told you 3 times previously. We have only sold around 300- 400 of these boards worldwide anyway maybe you know them better than us. We are not interested in doing business with you anymore please return the board to us at the address on the website and we will give you a full refund.

There is nothing wrong with your board as explained to you you just do not know how to operate. The charger goes from red to green when the charger is in trickle mode the battery charger is toping up each cell individually this is completely normal it is lithium battery. The battery is still charging! Your battery is not flat you have to insert the fuse into the side of the battery then it will turn On. You were given a £40 discount so you were sent a remote control with a few scratches on it, we can send you a new controller and we will charge you the £40 again no problem. We can see by the photo you sent there is a very small hairline crack in the motor bracket. We did send you the extra FREE 4 x abec wheels with your board we don't understand how you only received 3 but we will send you one with the replacement motor bracket. Apologies for any inconvience caused by the last 2 and we will be putting in a claim with the courier.